G.E.D.A. measures the added value of the service provided in relation to customer satisfaction.
G.E.D.A.’s uninterrupted relationships with its customers that continue over the years and the feedbacks received by the customers worldwide are the best demonstration of customer satisfaction.
The tool used by G.E.D.A. for the continuous improvement of its strategic objectives, applied to each business function, is the Deming cycle of PLAN – DO – CHECK – ACT.
Throughout the phases of each process, G.E.D.A.’s primary goals are the following:
• Efficiency of the organization
• Effectiveness in producing effects
• Flexibility in meeting the requirements
• Economy of management
G.E.D.A., in order to always ensure the highest levels of quality, is certified EN ISO 9001:2015